Interactive Voice Menus, also known as a auto attendants, can help streamline your call flows by ensuring your call is routed to the correct department by simply pushing 1, 2, 3 etc.

Set your Hosted PBX system up to handle calls a specific way depending on the time of the day, day of the week, date or even public holidays.

Using Hosted PBX allows you to record both your incoming and outgoing calls, which can be useful for legal and training situations.

Your Hosted PBX system can be customised to have your choice of hold music or audio file announcements.

Using the queuing technology you can place calls in a queue, playing either hold music and/or recorded announcements

Setup a call centre and have calls assigned to agents based on the appropriate skillset. Multiple allocation strategies are available: ring-all, top-down, longest-idle

Ability for customers to leave a voicemail message with the option to have voice messages emailed to your nominated email address

Detailed Call Reports allow you to view and track call handling

Schedule reports to be sent to your email address for daily, weekly or monthly reporting

Ability to tag an incoming call e.g. ‘sales’ or ‘support’ so you can identify it before answering

Conference other caller into your conversation

Automatically configure your SNOM or Yealink devices.

Transfer calls between internal extensions or external numbers

Save money when calling other members of your company by using the internal extension numbers

URL Networks is 100% Australian owned and operated. We have extensive knowledge in the VoIP industry and will be there to help you with your Hosted PBX system.